Privacy Policy

1. Introduction and Commitment

At Haika, your privacy and well-being are our priority. We are committed to protecting your personal data and being transparent about how we collect, use, and share it. This Privacy Policy explains our practices when you use our mobile application and website.

2. Data We Collect

We collect information to provide you with a personalized and secure experience:

• Account Data: Email, username, and password (managed securely).
• Health and Wellness Data: Mood, ritual progress, and data optionally synced from Apple HealthKit or Google Health Connect (such as steps or mindfulness minutes).
• Usage Data: Interactions with the app, pet preferences, and settings.
• User-Generated Content: Chat messages and voice notes shared with your virtual pet.

3. How We Use Your Data

We use your information exclusively to:

• Provide and improve Haika's features.
• Personalize your virtual pet's responses and suggest appropriate rituals.
• Process payments and manage subscriptions (Pro/Premium).
• Analyze app performance to fix bugs and improve the experience.
• Communicate with you about updates, support, or security.

4. Legal Basis for Processing

We process your data based on your explicit consent (especially for health data), the necessity to perform our contract with you (terms of service), and our legitimate interests in maintaining and improving the application.

5. Sharing with Third Parties

We do not sell your personal data. We only share information with trusted service providers necessary to operate Haika:

• Supabase: For secure database hosting and authentication.
• AI Providers: To process chats and voice notes (data is anonymized as much as possible and is not used to train public models).
• RevenueCat: For secure in-app subscription management.
• PostHog / Sentry: For anonymous usage analytics and error monitoring.

6. Data Retention

We retain your personal data only for as long as your account is active or as needed to provide you with our services. If you choose to delete your account, we will remove your personal data from our active systems within 30 days, unless otherwise required by law.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request the correction of inaccurate data.
• Request the deletion of your account and data.
• Export your data in a structured format (portability).
• Withdraw your consent for health data processing at any time from your device settings.

8. Security

We implement technical and organizational security measures, including encryption in transit and at rest, and Row Level Security (RLS) policies in our database, to protect your information against unauthorized access.

9. Children's Privacy

Haika is not directed to children under 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect data from children. If we discover that we have collected data from a child without parental consent, we will delete it immediately.

10. Changes to this Policy

We may update this policy occasionally. We will notify you of significant changes through the app or by email before they take effect.

11. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Email: privacy@haika.app